Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!
How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access my library?

Go to drinkcoffeetalkfast.uscreen.io and click Sign In. Use the email address you used at checkout, plus your password.


Once you're signed in, you'll land straight in your library, where everything you've purchased or unlocked is waiting.


If you're already signed in, you can get back to your library anytime from the menu under your profile icon.


Don't see something you bought? Make sure you're signed in with the same email you used at checkout.


Still missing? Email us at dctfdoc@yahoo.com and we'll sort it out.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime during your rental period by signing into your account.

Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
What is the Refund Policy?

If a technical or access problem prevents you from watching your rental, contact us at dctfdoc@yahoo.com within 7 days of purchase. If you have not been able to watch the film, you may be eligible for a refund.


Once the film has been watched through to the start of its end credits, your purchase is considered delivered. This applies to every product that includes the film, including bundles with bonus content, whether or not the bonus content has been watched.


Once the film has been delivered, there is generally no basis for a refund. We may use the viewing records linked to your account to confirm whether the film has been watched.


We review every refund request on a case-by-case basis, and any refund is at the Company's discretion.


If you are in the EU or UK: by completing your purchase, you ask for immediate access to the content and acknowledge that you lose your right of withdrawal once streaming begins.


Still need help?
Most questions are already answered in our Help Center. It is the fastest way to get unstuck.
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